Customer satisfaction is the heartbeat of any restaurant. This is no less true for quick service restaurants. Customers stopping at a quick service drive-thru or popping into the dining room are looking for good food, fast service, and affordable meal prices. To succeed in the quick service business, your restaurant has to offer all three to ensure customer satisfaction. The right tools for the job are essential, and a quick service restaurant without a Quick Service POS System is like finding yourself up a creek without a paddle.
Below, we’ll explore three ways a quick service POS system will increase customer satisfaction and keep the heartbeat of your restaurant healthy.
1. Increase Speed of Service
Imagine this. You’re on the way home from work. You had an extremely trying day. You left the office late. You’re hungry and tired and ready to be in your jammies, on the couch, watching Netflix. You decide that you’re going to forego making dinner and instead, just stop by a local quick service drive-thru to pick up something to eat. You wait ten minutes to order your food, five to pay, and another ten for your food to be delivered to the pick-up window. Chances are if you ever find yourself on the hungry and tired bus on the way home from work again, you won’t be stopping at the same quick service restaurant.
A proper quick service POS system could improve such a situation. Employees are alerted when a new customer has entered the drive-thru and will know to move immediately to take the order. Easy-to-navigate interfaces with effortless menu item modification buttons will ensure that the order is taken both quickly and accurately. The order, sent directly to the kitchen upon entry, will be up by the time the customer reaches the pick-up window.
2. Leverage Seamless Software Integration to Communicate with Customers
If your employee is tending a drive-thru window, it is essential that the order confirmation board be working properly. If not, it could cause a myriad of problems. Orders could be entered incorrectly, which in turn, would slow the establishment’s drive through time and create not just one unhappy customer, but several.
Quick service restaurants depend heavily upon communication with customers in order to provide customers with the fastest and most accurate service possible. Ensuring that communication happens smoothly means your POS software needs to integrate without a hitch with other quick service POS peripherals, such as order confirmation boards and drive-thru timers.
3. Offer Multiple Payment Options
Today’s customers are paying with mobile phone payment applications, credit, debit, cash and more. It’s critical that you offer them options when they approach your quick service POS. If you don’t, you’ll find that customers who prefer paying a certain way won’t frequent your quick service restaurant again. The more convenient you make it for customers to spend money in your restaurant, the more your profits will increase.
A quick service establishment really cannot operate successfully without a quick service POS ensuring customers’ needs are met satisfactorily. Since customers are the heartbeat of any quick service business, it is essential to keep them happy and coming back for more. A quick service POS system ensures reliability and convenience at a quick pace, which is exactly what the customer is looking for when they visit a quick service restaurant.
