Small business owners are often unaware of the types of resources they have at their disposal. Many are wondering what the rage is surrounding tablet POS. Digging a little deeper indicates that tablet POS could be an ideal solution for small businesses due to several reasons.
Improve Customer Service and Engagement
Customer demands, in regards to service, are increasing. With e-commerce options available to consumers, many are researching what they’re looking for either before their visit to, or while within, a brick-and-mortar location. With information at their fingertips 24/7, customer patience is going to wear thin rather quickly if they have to search for an associate, wait for the associate to find a fixed terminal, and then wait some more for the associate to pull up the necessary information.
Tablet POS in the hands of associates will empower staff to better serve customers, eliminating the need to hunt down answers. When an employee can assist a customer quickly by easily viewing inventory, ordering the desired product (if the desired product is out of stock) and has options available for in-store pick-up or home-address delivery, a customer is going to leave the establishment satisfied instead of leaving disgruntled only to purchase what they want from the competitor across the street.
Increase Speed of Service
With tablet POS, small businesses, whether a small retail establishment or restaurant, can drastically increase speed of service. Servers with tablet POS devices in hand will be able to enter orders tableside. This will decrease order errors and streamline food preparation. Customer wait times will also be reduced due to speedy order entry.
Tablet POS will also decrease the amount of time that customers spend waiting to pay for their meals. With tablet POS in hand, servers will be able to take payments tableside, effectively busting lines and avoiding unhappy customers.
Improved Ergonomics
Small businesses often don’t have a lot of room with which to work. If you’re looking to optimize space within your establishment, tablet POS is the answer. A tablet used as a POS station takes up the minimal amount of room and looks aesthetically pleasing and professional.
Also consider your employees’ comfort while ringing up customers. An employee that feels cramped and uncomfortable at their post is not going to treat customers as well as one that feels comfortable. Additionally, a comfortable employee is also an employee that is less likely to make errors.
Cost –Effective
Small businesses also need not worry about tablet POS overhead costs. Often, tablet POS solutions are less expensive than traditional POS solutions. For this reason, tablet POS solutions are not only a smart solution, but also a practical one for small businesses. Reduced upfront costs and boosts in sales will make the return on investment for tablet POS evident very quickly.
Small businesses that are looking to implement additional POS terminals, solutions, or upgrades to their existing POS system should really consider their tablet POS options. Tablet POS solutions will allow small retailers and restaurateurs to reap benefits very quickly.
